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Help & account recovery

Email mnfaizi72@gmail.com for help. Describe what happened and the message shown. Do not send passwords, sign-in codes, or customer invoices unless specifically needed and a suitable way to share them has been agreed.

Sign in on another device

Open the same UteLedger website and use the same email address. Request a new code and check your spam folder. Your account is linked to that email address.

Lost access to your email?

Use your email provider’s account recovery process first. UteLedger cannot bypass email verification or grant access using only a name or invoice number.

Recover invoice data

Open Account & backups to download a copy or restore a previous version. Restoring replaces the current account’s invoice data. Download a current copy first if you need to keep it.

Try UteLedger with sample data

Each tester should sign in with their own email. Use fictional business, customer and bank details, and write “TEST — no payment required” in the invoice notes. Send test invoices only to your own email address.

  1. Create an invoice named FAMILY-TEST-001 with one A$1 item. Save it and wait for the Saved status.
  2. Reload the page, then sign out through Account & backups. Sign back in with the same email and check the invoice is still there.
  3. Open the same website on another phone or computer and sign in with the same email. Check the saved invoice appears. A different tester’s account should not show your invoice.
  4. Use Print / Save PDF and check the total, dates and complete thank-you message. If testing Save & send, first check the recipient is your own email and the invoice is clearly marked as a test.
  5. Open Account & backups, check the separate cloud-backup status and download a copy. Test restoring only with fictional data: restoring replaces the current account’s saved details.

If another device saved a newer version

Download your unsaved changes if you need to keep them, then reload to see the latest saved version. Reapply the changes you still want. Avoid repeatedly saving an older version.

Report a problem or request removal of test data

Email the support address above with the device you used, the steps you took and the error message. To request removal of your test account and data, contact us from the email used for sign-in. We will verify ownership and review stored backups before confirming deletion; it is not automatic.